Success in the future is increasingly defined by non-network attributes

…success in future is increasingly defined by non-network attributes. Your ability to cheaply acquire and rapidly provision customers; to accurately manage the credit you extend; pro-actively seek out and destroy the root causes of customer care costs; excel at billing and collections; juggle your finances better than anyone else; perfectly tailor handset, spectrum and network supply chain management and inventory to demand; ramrod a few bundled third party communication services onto the bill; and so on. Anything to snatch and hold on to uppity churnaphilic customers. Telepocalypse: Lemma talk

Ascendency of the IT class within telcos and other large network providers, as opposed to the network division.

This is part of the long term Archive, originally published on

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